Knowledge Base

Find manuals, firmware &
setup guides

Search for answers to your questions by entering keywords below, or look through our knowledge base.

Home

Viper

Viper CCTV Documentation and Guides

Viper NVR & DVR Manuals

Viper NVR Manual - Download

Viper AI DVR Manual -Download

Viper DVR Manual - Download

Common Fixes

No image on screen (NVR & DVR)

Hold the right mouse button down for ~8 seconds (until you hear a beep), this will force change the resolution.

Repeat up to 4 times until image is displayed.

No online connection via Powerline Adaptor (NVR & DVR)

Connect the recorder LAN port directly to a router LAN port via Ethernet.

Login to the recorder, navigate to: "Settings" > "Network" > "TCP/IP" >Enable "Obtain IP automatically". Once the recorder obtains new IP settings (IPv4 address will likely change from the default: 192.168.1.200) take recorder back to the powerline adaptor and reconnect.

Recorder not online when a new broadband router is fitted. (NVR & DVR)

Login to the recorder, navigate to "Settings" > "Network" > "TCP/IP", deselect "Obtain IP automatically" click Apply, then re-select it and click Apply again. This prompts the recorder to find new IP settings from the new router.

No camera audio on DVR

Login to the recorder, navigate to "Main menu" > "Camera" > "Camera Signal". Locate the "Audio Over Coax" column and enable for each camera requiring audio.

No image from a Dahua camera on Viper DVR

Login to the recorder, navigate to "Settings" > "Camera" > "Camera signal" - change the "signal type" for the Dahua camera channel to CVI. If the Viper DVR does not support CVI, the camera needs to be manually changed to TVI mode using a Dahua DVR or Test Monitor.

NVR & IP Camera Guides

DVR & Analogue Camera Guides

NVR & DVR General Guides

Viper Doorbell and Intercom Documentation and Guides

Doorbell/Intercom Manuals

Viper 2MP & 4MP Doorbell Manual: Download

Viper Intercom Door Station Manual: Download

Viper intercom Indoor Station (Video Handset) Manual: Download

Viper Intercom Guides

Viper Doorbell Guides

Viper Software and Tools

Video Monitoring Software

Viper VMS solutions provide tools for viewing, analyzing, and responding to events in real time.

NVMS 2 Lite (Free)

A free edition of NVMS 2 for Microsoft Windows 10, 11 (64 bit) - Download

Default login - Username: admin Password: 123456

Install guide:

NVMS 2 Pro (Licensed)

Pro edition on NVMS 2, contact your sales rep to enquire about licensing

NVMS 2 Pro Server for Windows 10, 11 - Download

MySQL Community Edition (Prerequisite for running NVMS Pro Server) - Download

NVMS 2 Pro Client for Windows 10, 11 - Download

NVMS 1000 (For legacy Recorders)

Monitoring software for older Viper models. This software is no longer supported. For Windows 7, 10 - Download

Viper Playback Tool (RPAS)

Playback backups created in the proprietary system format - Download

Viper Config Tool

Search for and configure Viper devices on an IP network.

Viper config tool (IP manager tool) Windows 10, 11 - Download

Mobile Phone App

Software Guides

Mobile Phone App

Super Live Plus - Available on IPhone and android

Getting Recorder online

Setup guide:

1. Install app from App store/Playstore

2. Open app, set "Allow" to notifications. Read and agree to Privacy Statement.

3. Select "Allow" for Super live plus to access vidoes music and audio (this is if you want to save footage)

4. Press "Start" on the Share your Devices screen.

5. On "Add Device" screen enter the serial number (Main menu > Network > NAT) underneath QR code on screen.

6. Enter the login User name and password (used to login to the recorder)

7. Press Preview and the cameras will automatically stream once the app has connected.

QRGV009 - Viper Network Settings + App Setup.pdf
300 KB Download

PC Software

Firmware Downloads

Viper DVR Firmware

How to confirm a recorders firmware code:

Login to the recorder and navigate to "Settings > System > Information", next to "about this machine" click "View". The firmware code is shown in the firmware version number as highlighted here:

DVR Model	Firmware Code	Version/Download	Notes
VIPER-4K2-AI-16 VIPER-4K-AI-16 VIPER-5MPL2-AI-8-32	D1E	1.4.5 Download	Release 86853
VIPER-5MPL2-AI-8 VIPER-4K2-AI-4	D1G	1.4.5 Download	Release 86853
VIPER-5MPL2-AI-4 VIPER-5MPLITE-AI-4	D1F	1.4.5 Download	Release 87704
VIPER-5MPL-AI2-16 VIPER-5MPL2-AI-16 VIPER-4K2-AI-8 VIPER-4K-AI-8	D0E	1.4.5 Download	Release 86853
VIPER-4K2-32	D2E	1.4.5 Download	Release 86853
VIPER-5MPL2-32 VIPER-5MPL-8-32 VIPER-4K2-16	D28	1.3.8 Download	Release 75871: Support for TVI 16:9 Cameras
VIPER-5MPL2-8 VIPER-4K2-4	D0D	1.3.8 Download	Release 72144: Support for TVI 16:9 Cameras
VIPER-4K2-8 VIPER-5MPL2-16	D0B	1.3.8 Download	Release 84588: Support for TVI 16:9 Cameras
VIPER-5MPL2-4	D0C	1.3.8 Download	Release 68815: Support for TVI 16:9 Cameras
VIPER-5MPLITE-4 VIPER-1080-MK2-4 VIPER-1080-MK2-8	D1C	1.3.8 Download	Release 88951 (2026 patch): Support for TVI 16:9 Cameras
VIPER-5MPLITE-8	D1D	1.3.8 Download	Release 77704: Support for TVI 16:9 Cameras
VIPER-4K-8	D14	1.3.8 Download	Final Release 52255: End of Support
VIPER-5MPL-8 VIPER-4K-4	D03	1.3.8 Download	Final Release 52255: End of Support
VIPER-5MPL-32 VIPER-4K-16	D44	1.3.8 Download	Final Release 64730: End of Support
VIPER-4K-32	D05	1.3.8 Download	Final Release 55594: End of Support
VIPER-1080-4 VIPER-1080-8	D00	1.3.8 Download	Final Release 47995: End of Support

To update via USB:

1. Download the Firmware

2. Transfer the firmware file to a USB drive formatted as FAT32

3. Connect the USB drive to a front or back USB port of the recorder

4. Reboot the recorder

5. The Firmware upgrade will begin automatically, do not power off or unplug the system during the upgrade process

Update via PC/Laptop:

Viper NVR Firmware

How to confirm a recorders firmware code:

Login to the recorder and navigate to "Settings > System > Information", next to "about this machine" click "View". The firmware code is shown in the firmware version number as highlighted here:

NVR Model	Firmware Code	Version/Download	Notes
VIPER-NVR-4K-4 VIPER-NVR-4K-8 VIPER-NVR-4K-16	N0L	1.4.11 Download	Release 74500
VIPDL-NVR-AI4-32 VIPER-NVR-AI2-32 VIPER-NVR-AI-N-32	N0W	1.4.14 Download	Release 88630
VIPER-NVR-4K2-4 VIPER-NVR-4K2-8 VIPER-NVR-4K2-16	N0Z	1.4.14 Download	Release 86766
VIPER-NVR-6MP-4 VIPER-NVR-6MP-8	N3V	1.4.14 Download	Release 87071
VIPER-NVR-AI2-8 VIPER-NVR-AI-32(V2) VIPDL-NVR-AI2-32	N0R	1.4.12 Download	Release 82058
VIPER-NVR-AI3-8	N0A	1.4.14 Download	Release 86766
VIPER-NVR-AI-32(V1) VIPER-NVRPRO-AI-32	N4I	1.4.12 Download	Release 82058
VIPER-NVR-AI-8 VIPDL-NVR-4K-16	N0N	1.4.12 Download	Release 82058
VIPER-NVR-DL-4K-8	N2P	1.4.12 Download	Release 84683
VIPDL-NVR-AI-64	N5I	1.4.3 Download	Release 66596: supported, version number 1.4.3 does not reflect feature set
VIPER-NVR-AI8-N-32	N2I	1.4.12 Download	Release 82058
VIPDL-NVR-AI2-64 VIPDL-NVR-AI2-128 VIPDL-NVR-AI2-256	N0Y	1.4.14 Download	Release 87287
VIPER-NVR-AI8-N2-32	N1W	1.4.14 Download	Release 87611
VIPER-NVR-32 VIPER-NVRPRO-32 VIPER-NVRPRO-64	N0I	1.4.6 Download	Final Release 56610: End of Support
VIPER-NVR-4 VIPER-NVR-8	N0K	1.4.4 Download	Final Release 42665: End of Support

To update via USB:

1. Download the Firmware

2. Transfer the firmware file to a USB drive formatted as FAT32

3. Connect the USB drive to a front or back USB port of the recorder

4. Reboot the recorder

5. The Firmware upgrade will begin automatically, do not power off or unplug the system during the upgrade process

Update via PC/Laptop:

Doorbell & Intercom Firmware

How to upgrade: Doorbell/Outdoor Station

1 - Enter the doorbell/door station IP address into a web browser URL search bar. If you do not know the IP address, use the Viper IP manager tool to find it.

2 - Login to the device and click "Config", located on the top right.

3 - On the config panel locate "Maintenance" and click "Upgrade".

4 - Select "Choose File", select the firmware upgrade file then click "Upgrade". The firmware upgrade will start.

How to upgrade: Indoor station (Touchscreen Video handset)

1 - Enter the screens IP address into a web browser URL search bar. If you do not know the IP address, use the Viper IP manager tool to find it.

2 - Login to the device and click "Function Panel", located on the top left.

3 - On the function panel locate and click "System".

4 - On the left hand side, under "Maintenance", click "Upgrade".

5 - Click "browse", select the firmware upgrade file then click "Upgrade". The firmware upgrade will start.

Model	Firmware Download	Notes
VIP-DOORBELL-2MP	Mandatory intermediate firmware v5.1.1.0.65316 (05-11-2025): Click here to download v5.1.1.0.65939 (06-01-2026): Click here to download	Mandatory intermediate firmware v5.1.1.0.65316 (05-11-2025) must be installed before upgrading to any later versions. Do not skip this version.
VIP-DOORBELL-4MP	v5.1.2.0.66641 (28-04-2026): Click here to download
VIP-INTERCOM-DOOR	v5.1.1.0.66082 (23-01-2026): Click here to download
VIP-INTERCOM-BT8	v5.1.2.0.65762 (18-12-2025): Click here to download
VIP-INTERCOM-INDOOR	v1.4.6_64956 (29-09-2025): Click here to download

Knowledge Base

Find manuals, firmware &setup guides

Search for answers to your questions by entering keywords below, or look through our knowledge base.

Viper

Viper CCTV Documentation and Guides

Viper NVR & DVR Manuals

Common Fixes

Viper Doorbell and Intercom Documentation and Guides

Doorbell/Intercom Manuals

Viper Software and Tools

Mobile Phone App

Super Live Plus - Available on IPhone and android

Setup guide:

PC Software

Firmware Downloads

1. Download the Firmware

2. Transfer the firmware file to a USB drive formatted as FAT32

3. Connect the USB drive to a front or back USB port of the recorder

4. Reboot the recorder

5. The Firmware upgrade will begin automatically, do not power off or unplug the system during the upgrade process

1. Download the Firmware

2. Transfer the firmware file to a USB drive formatted as FAT32

3. Connect the USB drive to a front or back USB port of the recorder

4. Reboot the recorder

5. The Firmware upgrade will begin automatically, do not power off or unplug the system during the upgrade process

How to upgrade: Doorbell/Outdoor Station

How to upgrade: Indoor station (Touchscreen Video handset)

About Us

Customer Services

Contact Information

Partners

Follow Us

Payment

Find manuals, firmware &
setup guides