Get answers, not
runaround.

Search setup guides, firmware fixes, and support resources by entering keywords below.

hero-font2

Browse by Category or Brand

Select a hardware brand or category to explore specific guides and manuals.

Boot Codes

  • 0x00: DVR has rebooted normally: routine maintenance reboot or a user reboot.
  • 0x01: Abnormal reboot: power loss, system crash, or other undefined abnormality.
  • 0x02: Log stuck.
  • 0x03: Hard drive read-write slow: hard drive read-write speed has dropped significantly; hard drive capacity has seriously decreased.
  • 0x04: Abnormal recording: Over 3 minutes with no stream on the recording channel.
  • 0x05: Bad track: The hard drive has a bad track.

Troubleshooting the Codes

  • 0x00: Check in Settings > System > Auto Maintain to ensure that the DVR is not set to reboot.
  • 0x01: This one is the hardest to diagnose. We recommend updating the firmware to the most recent version, hard resetting the DVR, and ensuring it is receiving consistent power.
  • 0x02: Clear the log. Go to Information > Log and click Clear.
  • 0x03: Check in Settings > Storage > HDD Manage and look at the Status. If it is not "Normal", it is likely there is a hard drive error and it needs to be replaced.
  • 0x04: Check all camera connections and ensure they are powered correctly.
  • 0x05: Check in Settings > Storage > HDD Manage and look at the Status. If it is not "Normal", it is likely there is a hard drive error and it needs to be replaced.

Alarm Connection Block

Output connection:

Output connection diagram

Example wiring:

Example wiring diagram

Input Connection

Input connection diagram

Need Additional Help?

Our dedicated support desk is available to assist you 24/7.

Keep Shopping For

No items found.