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Terms and Conditions - PureTech Security

Terms and Conditions (Business to Business)


This agreement applies as between you, the User of this Web Site or Purchaser and PureTech Electrical Products Limited, the owner(s) of this Web Site. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these Terms and Conditions, you should stop using the Web Site immediately.

No part of this Web Site is intended to constitute a contractual offer capable of acceptance. The Purchaser's order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to the Purchaser indicating that the order has been fulfilled and has been dispatched.


Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:



means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Web Site;


means any third party responsible for transporting purchased Goods from our Premises to customers;


means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;


means any products that PureTech Electrical Products Limited advertises and / or makes available for sale through this Web Site;

" PureTech Electrical Products Limited"

means name of businesss


means collectively any online facilities, tools, services or information that PureTech Electrical Products Ltd makes available through the Web Site either now or in the future

"Payment Information"

means any details required for the purchase of Goods from this Web Site. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;


means any person or business that buys Goods from PureTech Electrical Products Ltd from this Web Site;

"Purchase Information"

means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;


means our place(s) of business located at 36 New Lane, Havant, Hampshire, PO9 2JL.


means any online communications infrastructure that PureTech Electrical Products Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

"User" / "Users"

means any third party that accesses the Web Site and is not employed by PureTech Electrical Products Ltd and acting in the course of their employment; and

"Web Site"

means the website that you are currently using and any sub-domains of this site (e.g. unless expressly excluded by their own terms and conditions.



IMPORTANT: Your attention is drawn in particular to clauses 9 & 10, which set out PureTech's liability under these terms and conditions.


1.0 Definitions

In these terms and conditions

"PureTech Electrical Products/We/Us" means PureTech Electrical Products Limited whose registered office is situated at 53 Kent Road, Southsea, Hampshire, PO5 3HU

"Buyer/You" shall mean the person, organisation, firm or company who has signed these terms and conditions and from, or on behalf of whom, Orders are received.

"Product(s)' shall mean the range of CCTV equipment, other product(s) accessories and components supplied by PureTech Electrical Products from time to time.

1.4 "Order" shall mean an Order placed with PureTech Electrical Products at its premises.


2.1 Quotes issued by PureTech Electrical Products shall not constitute a formal offer and any purported acceptance of such quotes shall not constitute a binding contract.

3.0 Orders, Acceptances and Cancellation

3.1 Any Order placed by the Buyer represents a formal offer to purchase the Product(s), which is only accepted by PureTech Electrical Products when we despatch the goods to You.

3.2 Any Order accepted by PureTech Electrical Products shall be strictly subject to, these terms and conditions of sale (or any updated version thereof as notified to the Buyer from time to time). The Buyer understands and agrees that all future Orders accepted by PureTech Electrical Products are subject to these Terms and Conditions regardless of any reference to, or any purported attempt to incorporate, alternative terms by the Buyer when placing any Order.

3.3 These Terms and Conditions represent the entire contract and no variations or other terms (written or oral) shall be incorporated unless confirmed in writing by a director of PureTech Electrical Products.

3.4 No cancellation or amendment of any Order will be accepted unless received by PureTech Electrical Products in writing at least three days before the delivery date notified by PureTech Electrical Products to the Buyer.

3.5 No cancellation or amendment of an Order will be accepted where Product(s) have been manufactured ordered or purchased by PureTech Electrical Products, to meet the Buyer's requirements or where a special price has been negotiated with the Buyer.

3.6 Subject to clause 10, nothing in this clause 3 affects the Buyer's statutory rights.

3.7 All prices quoted to the Buyer are on the basis of full quantities ordered by the Buyer. PureTech Electrical Products reserves the right to revise prices in the event of alteration of the quantity of product(s) ordered.

4.0 Price of Product(s)

4.1 Any Order is accepted only on the condition that the price(s) of the Product(s) shall be those in force at the date We despatch the Product(s).

4.2 All prices and other sums payable by virtue of these terms and conditions are subject to the addition of Value Added Tax or such other tax required to be paid by law at the rate for the time being in force. Prices are also exclusive of installation charges and carriage fare.

5.0 Product(s) Specification

5.1 The Buyer shall, within 14 days from and including the date of the delivery of the Product(s), carry out, at its own expense tests to ensure that the Product(s) satisfies the Buyer reference specification as set out in the delivery note, and shall notify PureTech Electrical Products in writing within such 14 day period of any failure of the Product(s) to meet the referenced Product(s) specification. If no such written notice is received by PureTech Electrical Products within such 14 days, the Buyer shall be deemed to have accepted the Product(s) as satisfying the Product(s) specification.

5.2 PureTech Electrical Products reserves the right to alter the specification of any Product(s) by providing alternative Product(s) with similar specification without prior notice to the Buyer and without liability on the part of PureTech Electrical Products.

6.0 Delivery

6.1 PureTech Electrical Products shall use its best endeavours to supply and deliver the Product(s) in accordance with any dates, addresses and any general instructions specified by the Buyer as to delivery, but PureTech Electrical Products shall not be liable for any losses suffered by the Buyer by not complying with such instructions. For the avoidance of doubt, time will not be of the essence in respect of any Order or delivery date unless agreed in writing by a director of PureTech Electrical Products.

6.2 The Buyer shall pay reasonable delivery charges to PureTech Electrical Products in addition to the product price.

7.0 Risk & Title

7.1 Risk in the Product(s) shall pass from PureTech Electrical Products to the Buyer on delivery of the Product(s) to the Buyer or the specified delivery address advised by the Buyer.

7.2 The title of the Product(s) shall remain the property of PureTech Electrical Products until payments of all sums owing to PureTech Electrical Products on any Product(s) have been discharged in full.

7.3 The Buyer shall not interfere with any of PureTech Electrical Products's distinguishing marks or labels attached to the Product(s) before the Product(s) have been paid for in full.

7.4 The Buyer shall store the Product(s) separately from any other Product(s) until they become the Buyer's property or they are attached to or incorporated in other Product(s) or they are delivered to a purchaser by the Buyer.

7.5 If the Buyer sells the Product(s) to a purchaser, ownership of the Product(s) will pass to the Buyer immediately before the Product(s) are delivered to the Buyer's purchaser and the Buyer shall hold the proceeds of the sale on trust for PureTech Electrical Products in a separate bank account. PureTech Electrical Products shall be entitled to trace the proceeds of the sale that the Buyer receives into any bank or any other account that the Buyer maintains.

7.6 In consideration of PureTech Electrical Products agreeing to supply Product(s) to the Buyer and entering into this agreement with the Buyer the Buyer hereby agrees absolutely to assign to PureTech Electrical Products the Buyer's right to recover from the purchaser the price of the Product(s) supplied (by way of purported sale or otherwise) by the Buyer to the purchaser in respect of which Product(s) the Buyer has not paid PureTech Electrical Products in full at the time of the said supply to the purchaser.

7.7 By virtue of the Buyer accepting these terms and conditions, no further action will be necessary by either PureTech Electrical Products or the Buyer to convert this agreement to assign into an absolute assignment, which assignment will be deemed to come into affect simultaneously with the supply of any Product(s) by the Buyer to the purchaser.

7.8 Nothing in this clause 7 shall prevent PureTech Electrical Products from recovering the price of Product(s) supplied to the Buyer directly from the Buyer at any time, save that where PureTech Electrical Products recovers the price from the purchaser by reason of the above assignment credit will be given to the Buyer for any part of the price so recovered.

7.9 Nothing in these provisions shall be taken by way of implication or otherwise as conferring on the Buyer the right to sell or otherwise transfer possession of Product(s) supplied by PureTech Electrical Products to the Buyer.

8.0 Payment

8.1 Unless terms of credit have been agreed, all Product(s) supplied by PureTech Electrical Products must be paid for by the Buyer before they are despatched.

8.2 Any Buyer requiring a credit facility must complete a credit application form which PureTech Electrical Products will submit to various credit risk agencies for credit worthy assessment. A credit line will only be offered on favourable responses to these credit worthy checks and, in any event, at PureTech Electrical Products's absolute discretion.

8.3 In respect of any Product(s) supplied by PureTech Electrical Products pursuant to any agreed credit facility, PureTech Electrical Products shall render an invoice to the Buyer on delivery of the Product(s). Payment for the Product(s), delivery charges, any taxes and other sum(s) invoiced shall be due and payable by the Buyer no later than 30 days from and including the date of invoice unless specifically agreed otherwise, and without the right of deduction or set off.

8.4 If a Buyer pays outstanding invoice(s) issued pursuant to an agreed credit facility by way of credit/debit card a 3% surcharge will be added to the invoice(s), which will be payable immediately with the said payment.

8.5 In respect of any Buyer for whom a credit facility is provided, the Buyer shall immediately notify PureTech Electrical Products in writing in the event of any of the following:

    a) Change or alteration in registered company or trading name.

    b) Change of banker.

    c) Any change of Directors, Principals and Partners.

    d) Change of your registered or trading address or that of any Director, Principals or Partners.

8.6 PureTech Electrical Products shall be at liberty at any time to vary or suspend any terms of credit or credit limit given to the Buyer.

8.7 Interest and compensation shall be payable by the Buyer in respect of any overdue invoices from the date they became overdue, at the rate prescribed pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 until paid in full. In the event any judgment is obtained by PureTech Electrical Products in respect of any overdue invoices, interest will continue to accrue after judgment at the same rate until paid in full.

9.0 Warranty

9.1 PureTech Electrical Products warrants that the Product(s) shall be of satisfactory quality within the meaning of the Sale of Goods Act 1979; be reasonably fit for purpose, and; free from defects in materials or workmanship. The period of such warranties shall be as set in the price list that is current at the date of despatch of the Product(s) and the warranty period shall commence on the date of despatch of the Product(s).

9.2 Any alleged defects in the Product(s) must be notified in writing within 14 days of receipt of the Product(s).

9.3 In the event of any established breach of warranty, PureTech Electrical Products shall repair or replace in its absolute discretion any defective Product(s). The Buyer shall be liable for the delivery charges incurred in returning the defective Product(s) to PureTech Electrical Products, but shall not be liable for the cost of repair or replacement, or the delivery charge for returning the repaired or replaced Product(s) to the Buyer. If PureTech Electrical Products complies with this clause then it shall have no further liability for breach of the warranty.

9.4 Repairs undertaken by PureTech Electrical Products under the terms of its warranty are guaranteed for 90 days from the date of dispatch to the Buyer.

9.5 Where PureTech Electrical Products in its absolute discretion replaces any defective Product(s), the warranty on such replacement Product(s) shall continue in effect for the remainder of the unexpired term of the warranty commencing from the original date of despatch of the defective Product(s). Any replaced Product(s) become the property of PureTech Electrical Products.

9.6 The warranty shall not cover any defect caused:

    a) by fair wear and tear.

    b) in whole or in part by the negligence of the Buyer or a User.

    c) by improper or unauthorised use of the Product(s) including any attempt to carry out repairs or modifications to the Product(s).

    d) by causes external to the Product(s).

9.7 Failure by the Buyer to settle accounts rendered for Product(s) supplied will render the warranty null & void.

9.8 If the Buyer adds labels to any of the Product(s) the warranty will be invalidated.

10 Limitation of Liability

10.1The following provisions set out PureTech Electrical Products's entire financial liability (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of: 

    (a) any breach of these conditions;

    (b) any use made or resale by the Buyer of any of the Products, or of any goods incorporating the Products;

    (c) any representation, statement or tortious act or omission including negligence arising under in connection with any Product(s) supplied under this contract.

10.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the contract.

10.3 Nothing in these terms and conditions excludes or limits PureTech Electrical Products's liability:

    (a) for death or personal injury caused by PureTech Electrical Products's negligence, or;

    (b) under section 2(3) Consumer Protection Act 1987, or;

    (c) for any matter which it would be illegal for PureTech Electrical Products to exclude or attempt to exclude its liability, or;

    (d) for fraud or fraudulent misrepresentation.

10.4 Subject to clauses 10.2 and 10.3:

    (a) PureTech Electrical Products's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this contract shall be limited to the contract price for the Product(s) in question, and;

    (b)PureTech Electrical Products shall not be liable to the Buyer for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this contract.

11 Returns Procedure

11.1 Puretech aim to operate an effective repair/replace service for RMA’s and our aim for turnaround times to be between 5 to 15 working days. However, this will be dependent on the reason for return and spares availability.

11.2 All products and/or accessories being returned must be accompanied by an RMA number and packing slip before they can be accepted into the Company. Please follow the procedure as detailed below.

11.3 For suspected defective products please contact our Support Team on 02392 488 302 or email as they may be able to rectify the issue remotely, in which case the RMA may not be necessary. If they advise to progress with the return, they will issue you a support ticket reference no. which must be included on the RMA form (within the Reason for Return section).

11.4 To progress the RMA, please log into your on-line account and complete the on-line RMA Form from the Puretech Website. Important Note -The Puretech App is currently being re-developed for an improved RMA process, so for the current time please use the Website only for any product returns. For any orders/invoices after 1st May 2022 may not show on-line, therefore please use the Manual Form link from your account.

11.5 All fields on the form must be completed in full to prevent delays in processing your request. Incomplete or missing information may result with the RMA being rejected.

11.6 Once all fields are completed submit your response accordingly.

11.7 Upon submission of your RMA form an acknowledgement will be sent to you advising of the unique RMA number which should be used in all communications relating to the return.

11.8 Please note that the RMA number allocated is valid only for a period of 21-days after which we reserve the right to cancel the request.

11.9 Only products listed on the RMA form may be returned using this procedure. Any products returned not included on the RMA form will be rejected and returned to the customer.

11.10 Once the RMA form is assessed by our Returns Team, a request for further information may be sent before we are able to approve the RMA. Please respond promptly and directly to any requests to avoid processing delays.

11.11 Once the RMA request has been fully assessed, you will be advised of the outcome and when approved a packing slip will be sent to the customer. The RMA No. must be clearly marked on the outer packaging and the packing slip included within. Important Note: The issue of the RMA no. does not guarantee that the Advanced Replacement, Repair/Replacement, or that a credit will be approved.

11.12 All products being returned must be packaged carefully to avoid any damage during transit and include all original leads, connectors, manuals, and accessories in the original product packaging. Any products received that have been damaged in transit or in an unsatisfactory condition will void the warranty. Puretech will not be liable for any loss or damage incurred during transit.

11.13 After a faulty product has been tested, Puretech reserve the right to repair or replace with the same (or a product with equivalent specifications) or issue a full/part value credit.

11.14 If the product returned is outside of the warranty period (OOW) or is returned damaged, then a repair or replacement quotation will be generated for the customer. Please Note: OOW Repairs carry a 90-day warranty period applicable only to any parts that were replaced during the repair as detailed on the quotation.

12. Storage

In the event that written dates, addresses and general instructions for delivery of the Product(s) are not notified to PureTech Electrical Products at the time of placing the Order, PureTech Electrical Products shall be entitled to store the Product(s) and the Buyer shall be liable for the reasonable cost of such storage.

13. Design Changes

PureTech Electrical Products reserves the right to supply Product(s) with design and specification changes as technological development may require without prior notice.

14. Intellectual Property

The Buyer shall promptly notify PureTech Electrical Products of any claim received by the Buyer alleging an infringement of patent or other intellectual property rights of a third party. PureTech Electrical Products will refer such matters forthwith to the manufacturer of the Product(s). The Buyer shall co-operate with PureTech Electrical Products in defending any patent or other right claimed in respect of the Product(s) and the Buyer shall execute all such documents and do all things as PureTech Electrical Products may require pursuant thereto. PureTech Electrical Products shall not be liable to the Buyer in respect of any patent infringement or claim based upon the Use of Product(s) or a part thereof modified for Use in connection with equipment or devices not supplied by PureTech Electrical Products or in a manner for which the Product(s) were not designed. Liability is further limited to Use of the Product(s) in countries for which patent protection has been obtained.

15. Force Majeure

PureTech Electrical Products shall not be liable for any failure to supply and/or deliver Product(s) for any incomplete supply or delivery or for any damage to or defect in the Product(s) caused by strikes, lockouts, labour disturbances, Acts of God or any reason beyond PureTech Electrical Products's control including any act or default of PureTech Electrical Products's own suppliers, the Buyer or third parties.

16. Forebearance

PureTech Electrical Products's rights under this agreement will not be affected by any forbearance or concession made by PureTech Electrical Products.

17. Representation

No agent of PureTech Electrical Products has authority to make oral representations prior to or after placing an Order. Nor, subject to Clause 3.3 has any agent of PureTech Electrical Products authority to vary or modify the terms and conditions herein.

18. Termination

18.1 PureTech Electrical Products may terminate this contract at any time upon giving written notice to the Buyer.

18.2 PureTech Electrical Products may immediately terminate this contract and claim damages from the Buyer if the Buyer:

(a) does not or not in time or not properly fulfil any of its obligations under this contract.

(b) suffers distress or execution to be levied against it, makes or proposes to make any arrangement with its creditors, becomes bankrupt or, being a company, goes into liquidation (other than voluntary liquidation for the purposes of re-organisation), or Receivership or have an administrative receiver appointed.

19. Health & Safety

The Buyer shall take all reasonable steps to ensure that Product(s) are used in accordance with any relevant information or advice which PureTech Electrical Products may make available to the Buyer including without limitation any instructions and warnings relating to the safe and proper use of the Product(s).

20. Assigned Invoices

Where an invoice has been assigned to a third party, any terms and conditions applied by the assignee shall be in addition to, and not supersede, the terms and conditions of PureTech Electrical Products

21. Interpretation

Headings to clauses in the agreement are for ease of reference only and do not affect the interpretation of this agreement.

22. Governing Law & Jurisdiction

These terms and conditions and any matters arising from this contract shall in all respects be construed under the Law of England and the English courts shall have exclusive jurisdiction in respect of any proceedings relating to this contract.

Disposal of Electrical and Electronic Equipment

The WEEE regulations (January 2007) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered). If you are a trade customer, you agree that the collection, recovery/treatment and disposal of non-household Electrical or Electronic Equipment purchased from us will be your responsibility. In the case of household waste, please take this waste to your nearest Designated Collection Facility (DCF) where special facilities exist for correct disposal. To find your nearest DCF please visit the following web site: PureTech Electrical Products Limited is making financial contribution towards the running of these facilities and the onward recycling of this waste